SHIPPING & DELIVERY

Shipping Times (Australia)

  • Standard Shipping: 3–6 business days

  • Express Shipping: 1–3 business days

International Shipping

  • USA: 3–6 business days

  • Australia: 7–14 business days (depending on location)

Delivery times may vary during busy periods such as holidays, sales, and peak seasons.

Processing & Dispatch

All orders are processed and dispatched within 1–3 business days.
Depending on product availability, some items may ship from one of our international fulfilment centers.

Additional Information

Delivery timeframes are estimates only.
In some cases, such as high demand, customs processing, or stock allocation, delivery may take up to 15–30 days.
We appreciate your patience and will always do our best to keep orders moving quickly.

Shipping Costs

Shipping rates are automatically calculated at checkout based on your location and chosen method.

RETURNS & EXCHANGES

Hassle-Free Returns

We want you to be completely happy with your purchase.

Return Window

You may request a return or exchange within 30 days of receiving your order.

Return Conditions

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in original condition

  • Tags and packaging must remain intact

  • No marks, scents, stains, or signs of wear

  • For hygiene reasons, worn hats or clothing cannot be returned

Non-Returnable Items

  • Clearance or final sale items

  • Personalised/custom-made items

  • Worn hats, tees, or hoodies

Exchanges

If you need a different size or colour, we offer easy exchanges for Australian customers.
Just contact us with your order number and we’ll help you out.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 7 days and we will:

  • Replace the item, or

  • Provide a refund

Please include photos so we can assist you faster.

REFUND

How Refunds Are Processed

Once your return is received and approved:

  • Refunds are issued within 3–7 business days

  • Funds are returned to the original payment method

Shipping costs are non-refundable unless the issue was caused by us.

HOW TO START A RETURN

Email us at: support@betterhatscollective.com
Make sure to include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if item arrived damaged)

You’ll receive a response within 24–48 hours.